Guest Review Analysis That Shows What Guests Really Think
Every week, your guests leave detailed feedback across Booking.com, Agoda, TripAdvisor, Expedia, Hotels.com, Priceline, and Traveloka. Most independent hotels read these reviews one by one — and do nothing systematic with the intelligence they contain.
Not just a review aggregator. A reputation intelligence engine — built for independent hotels that cannot afford to ignore what the internet says about them.
Your online reputation is being written every day. Most hotels read it. Very few actually manage it.
A single negative review about slow service or a noisy room costs you bookings — not because one guest had a bad experience, but because the next hundred guests read it before they decide. The problem is not the review. The problem is not knowing it represents a pattern until the pattern is too established to easily fix.
Guest Review Analysis surfaces those patterns before they compound. When "service speed" starts trending negative across 30 reviews on three OTAs, you see it as a signal — not as individual complaints you happened to notice on a Tuesday.
And when 97% of your guests are leaving 5-star mentions of your restaurant, you see that too — and turn it into content, into positioning, into a reason to raise your F&B revenue.
Every dimension of your guest reputation. In one place. Updated automatically.
- Overall sentiment score and trend
- Review volume over time
- Rating distribution (1–5 stars)
- Topics by mention volume
- Positive % per topic
- Trend direction with alerts
- Monthly trend line across all OTAs
- Per-OTA rating comparison
- Review volume trend
- Your score vs. competitor average
- Topic-level competitive gaps
- OTA performance comparison
- Review volume by nationality
- Sentiment by reviewer type
- ADR by guest segment
The insight that surprises most hoteliers most.
Know exactly where you're beating your compset — and where they're beating you. Topic by topic. OTA by OTA. Month by month. This is the feature most independent hotels have never had access to before.
7 OTA platforms. Every review. Automatically.
Full review history on initial crawl. New reviews captured automatically — typically within 24 hours of posting.
Questions answered
Your guests are generating intelligence about your hotel every week.
Start using it.
Every review is a data point. Every topic mention is a signal. Every competitive gap is an opportunity. Guest Review Analysis turns the reviews you are already receiving into a strategic advantage — automatically.