Expert Access

Real Answers.
From People Who Run
Real Hotels.

Most independent hotels make critical decisions without access to experienced guidance. HotelIntel changes that. Every GROW and LEAD plan includes direct access to the Unicorn Hospitality team — operators managing real hotels across Southeast Asia.

Not a help desk. Not a chatbot. Real operators. Real answers.

View Plans
🏨
Included in GROW (4 questions/month) and LEAD (9 questions/month). Answered within 48 hours.
Expert Q&A — Your Hotel
GROW Plan
My OTB for next month is 18% behind last year at the same point. What should I look at first?
Commercial Team: First, compare this year's on-the-books channel mix to last year's at the same point. If your direct and corporate share is lower, that's the gap to close first — not more OTA exposure. Second, check whether your rates are above or below last year on those dates. If ADR is higher but OTB is lower, you may be pricing ahead of demand. Third, look at cancellation rates — if you were carrying more tentative bookings last year that didn't convert, your pace comparison is misleading. Send us the breakdown and we'll look at it specifically.
Replied within 6 hours · 1 of 4 questions used this month
Ask your next question...
The Problem

Independent hotels make expensive decisions every week without anyone to ask.

Should you close your lower rate categories this weekend? Is your Booking.com dependency a real problem or a manageable one? What should your owner report actually include? How do you build a revenue strategy when you have no revenue manager?

These are not questions Google answers. They require someone who has been in your position — who has managed a channel mix crisis at 10pm on a Friday, built a pre-opening budget for an owner who keeps changing the scope, or had the conversation with a Booking.com market manager about rate parity.

Questions we answer every week

My Booking.com share is 74% of all bookings. Is that a problem, and how do I fix it?
I am opening in 90 days and have no pricing strategy. Where do I start?
My RevPAR is flat but my ADR is up — what does that usually mean?
How do I structure a rate conversation with my owner when the numbers aren't great?
What's the right cancellation policy for a resort in high season vs. shoulder?
The Team

The people answering your questions.

Questions are routed to the right person based on topic — not a generic queue.

🏗️
Development Team
Development, Opening & Pre-Opening
Hotel DevelopmentOpening Planning Pre-OpeningOwner Setup Project Readiness

For questions about hotel development, opening, pre-opening, repositioning, owner preparation, and project readiness. This team helps turn the moving parts before launch into a practical plan.

🏨
Operations Team
Hotel Operations & Department Support
Hotel OperationsF&B HousekeepingSOPs Guest Experience

For operational questions across departments: service flow, staffing structure, SOPs, F&B execution, guest experience, and the practical issues that show up once the hotel is running.

📈
Commercial Team
Revenue, Distribution & Marketing
Revenue StrategyDistribution Strategy Channel MixOTA Negotiation Rate Strategy

For commercial questions around pricing, pickup, channel mix, OTA dependency, direct booking strategy, owner reporting, and how to turn the numbers into decisions.

How It Works

Simple. Structured. Specific.

1
Submit your question
Through your HotelIntel dashboard. Describe the context — the more specific, the more useful the answer. Include your data if relevant.
2
Routed to the right person
Development, opening, and pre-opening questions go to the Development Team. Operational questions go to the Operations Team. Revenue, distribution, and marketing questions go to the Commercial Team.
3
Answered within 48 hours
A specific, actionable response — not a generic framework. If the question requires a follow-up, one is asked. This is not a FAQ engine.

Strong questions get the strongest answers

My OTB for next month is 18% behind last year. What should I look at first?
My Booking.com share is 74% of all bookings. Is that a problem, and how do I address it?
I am opening in 90 days and have no pricing strategy. Where do I start?
My RevPAR is flat but my ADR is up — what does that usually mean?
LEAD Plan: Quarterly Review

LEAD plan members receive a written quarterly performance review — a structured analysis of the past 90 days with specific recommendations for the quarter ahead. Designed to complement your owner reporting.

Expert Access by Plan

How much access do you need?

Start Plan
Not included
Live analytics and dashboards only. Upgrade to GROW to access Expert Q&A.
See Plans
GROW Plan
4 questions / month
Submitted via your dashboard. Answered within 48 hours by the relevant team member. From $3.00/room/month (annual).
Get Started →
LEAD Plan
9 questions / month
9 Q&As per month, plus a quarterly written performance review. From $4.60/room/month (annual).
Get Started →

Stop making hotel decisions without the right team to ask.

GROW and LEAD plans include Expert Access. Contact us and we'll walk you through the Q&A feature.

Contact Us See Pricing